REMEMBER – JUST ONE LOW SHIPPING CHARGE for your ENTIRE ORDER OF GEMSTONES AND MINERALS!!!!! Order any amount of items (1 Pound or 70 Pounds) and still pay Only $13.20 total cost for shipping. IF SHIPPED WITHIN THE UNITED STATES ONLY
JEWELRY ONLY NOT INCLUDING GEMSTONES OR OTHER ITEMS – Whether it’s 1 item or multiple still pay Only $5.00 total shipping. IF SHIPPED WITHIN THE UNITED STATES ONLY.
Shipping Info and Return Policy
We ship using USPS and UPS as our shipping carriers. We only Ship with in the United States ONLY. By default we will select the lowest cost option based on the specific items being ordered.
We typically ship out orders within 1-2 business days of purchase. It may take longer to prepare some shipments, particularly ones involving larger items.
Usually we can ship orders the next day.
We provide an estimated delivery time in number of business days.
This is an estimate based off of delivery times provided by the carriers.
These estimated times may be affected by factors outside of our control (postal delays, weather, etc). .
Thus, we can not guarantee a delivery date ourselves for any packages shipped.
That said the vast majority of shipments 95%+ arrive within the estimated delivery window.
If you have any questions about shipping times please contact us prior to placing an order.
Return Policy
We offer a 30 day return policy (from the date of purchase) on all items that we sell. Items may be returned for broken or defective materials for store credit only no cash refunds., We can NOT refund shipping costs or PayPal transaction fees UNLESS the return is being made due to a mistake. Refunds will be issued when the returned item has been received
Order Cancellation Policy
If you wish to cancel an order you have placed with us prior to shipping please contact us via the contact us at thecrystaldragongems@gmail.com or via our phone number. In the event of an order cancelation we will issue a refund as in store credit only. Please note that if the order was paid for via Paypal we can not refund their transaction fee. Beginning in May, 2019 Paypal has changed their policies, so they will not refund the transaction fee if a payment is refunded.
This transaction fee is approximately 3% of the total transaction. The refund will be taken as store credit.
Please contact us if you have any questions about shipping or return policies..